Fauna

Contact our Patient Support Team and let us know you would like to become a Recover Cann patient. We work with trusted medical cannabis clinics across Canada and can help connect you with a clinic that fits your location, circumstances, and care needs.

We prioritize clinic connections that support clear communication and continuity of care, helping make the process from appointment to registration as smooth and seamless as possible. Our team may consider:

Your province or location
Appointment availability
Virtual or in-person care options
Your individual needs and preferences
Veteran and Blue Cross experience
Accessibility or communication support

Patient Support

Phone: 226-840-5228

Email: support1@recovercann.ca

Hours: Monday-Friday, 09:00-17:00 EST

After-hours appointments may be available upon request.

Once we understand your needs, our team will help connect you with a suitable prescribing clinic. A healthcare practitioner will meet with you to review your health history, current needs, and care goals, and determine whether medical cannabis is appropriate for you.

If authorized, the clinic will issue your medical cannabis prescription, also known as a medical document, and can send it directly to Recover Cann.

Ask your prescribing clinic to send your medical document directly to:

Recover Cann by True North Therapeutics

Email: support1@recovercann.ca

Fax: 705-230-0006

Phone: 226-840-5228

Our Patient Support Team can also work directly with your clinic when additional support is needed.

Complete the Recover Cann registration form so we can create your patient account.

Please make sure your information matches what was provided to your prescribing clinic, including your:

Legal name
Date of birth
K#
Address
Contact information
Caregiver if applicable

Please note: A signed registration form is required before your Recover Cann account can be activated.

Veterans with an awarded or pensioned condition may be eligible for medical cannabis coverage through Veterans Affairs Canada and Medavie Blue Cross, based on current program requirements and approval.

Our Patient Support Team can help you better understand the process, coordinate with your clinic, and support you with Blue Cross related steps.

Three way support calls may also be available when helpful.

Once we have received and verified your:

Active medical cannabis prescription
Completed Recover Cann registration
Coverage information, when applicable

Our team will contact you to confirm that your account is active and ready to use. From there, we can help you navigate the menu, understand your available options, and feel confident moving forward.

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